Amid the COVID-19 outbreak,
most insurances are covering virtual visits at this time.
Please be sure to contact your insurance for benefit coverage.
Telehealth Policy & Consent
To current clients: Your provider should have reached out to you regarding Telehealth services. Psychological Associates, Inc. Consent and Policies must be completed prior to appointment.
New clients: Please contact the office to schedule an appointment. They will provide you with all paperwork, including the Telehealth Policy & Consent prior to your appointment. OR complete the online form.
Please NOTE: Telehealth services are the same rates as office sessions. However, some health insurance, may not cover visits that are conducted via HIPAA- compliant Video platform. If your benefits plans do not cover telehealth services, you will be responsible for those fees. We recommend that you contact your health insurance to determine if coverage is provided for telehealth services. In addition, we require a credit card agreement on file in order to participate in telehealth services.
Telehealth also applies to our Cancellation Policy. Your appointment time is being reserved for you. A $50.00 Cancellation fee will be billed to you if a cancellation is received with less than 24-hour notice. $75.00 if you do not show for a scheduled appointment. This is NOT covered by insurance.
OUR HIPAA- COMPLIANT PLATFORM
PAI uses a secure video service for online sessions. We chose thera-LINK because it’s very user friendly. That said, there are some very important things you’ll need to know in order to avoid the potential frustration of not being able to connect at our scheduled appointment time.
We will add you as a client on thera-LINK. The system automatically generated an email that contains a link that you MUST click on to accept the invitation and join thera-LINK. When you click the link, you’ll create your password and type in some other information. That first email might go to your junk/spam/clutter file, so go ahead and look for that at your earliest convenience.
As soon as you have your log in information, you can log into thera-LINK. The dashboard will list your appointment details after we schedule it with a green join button that is available 2 hours prior to your appointment. The portal also has a menu on the left called support, which can further answer any questions.
If you’re using a PC, Mac, or Android device, please use Chrome, Firefox, or Safari version 12.2 or greater. If you are using an iPhone or iPad, use Safari 12.2 or higher.
Rebooting your computer before a session is a good idea especially if you’ve used other applications during the day that utilize your speakers/camera/microphone - not required but it’s often helpful with some systems.